The results of the Monroe County Business Assessment are designed to assist the County in determining and prioritizing those systems that should be developed to deliver the very best of services to your citizens and your community. The findings are grouped in accordance with the Criteria for Performance Excellence towards attaining the prestigious Florida Sterling Award – one of the key goals of the County.
This assessment was not designed, nor should it be used as an employee satisfaction tool or an indication of the level of usage of the existing systems and processes. It is intended as a guide for future opportunities for improvement.
The recommended actions are the key initiatives that mark the beginning as you Set Sail on your Journey to Excellence and develop approaches to take the County to the next level.
In September 2005, 459, or 81% of employees provided their perception of the progress towards being the best in class. This information was segregated by employee type, by department, and by location.
Appendix A: Category Detail by Sterling Item level requirements
Total Category Responses by Employee Type
Specific Questions by Employee Type
Total Category Responses by Location
Total Category Responses by Department
Appendix C: Survey Data by Percentage by Question by Department
Appendix D: Survey Raw Data by Question by Department and by Employee Type
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